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Good place to take this course ( student room and facilities is very good). Very nice course and our professor is very good teacher. Really I learned a lot of things..


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Equip yourself with the hallmark and best practice methodologies on project planning and scheduling management, project delivery and risk based estimation & budgeting.

Top 9 reasons to take this course


  • Learn how to apply ITIL tools, techniques and concepts to improve your efficiency and effectiveness
  • Take new ideas back to your workplace and use best practice to help carry these out to facilitate customer desired outcomes
  • Perfect on and compare your own practices away from your everyday working environment, gather opinion, suggestions and feedback from other professionals
  • Learn how to communicate more effectively by using common terminology
  • Be a part of the international community and get advice when needed
  • Be recognized for your expertise by your peers both inside and outside the organization
  • Gain confidence from best practices and help to make change happen
  • Differentiate your value for employers with your experience, expertise and skills
  • Improve your position in the job market and with career progression


Well rounded curriculum


The purpose of this course is to help candidates gain knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management


Benefits to Corporate


  • Manage Business Risk for your services
  • Minimize service disruption
  • Quantify and clearly demonstrate the true value of the services you provide
  • Benchmark services and maximize return on investment
  • Obtain value for money from your service providers
  • Support the marketing and consumption of your services
  • Ensure the quality of services matches customer needs and expectations
  • Ensure your customers can use the services when and where needed
  • Ensure the business and your customers are not affected by unexpected service failures
  • Forecast, respond to and influence the demand for your services in a cost effective way
  • Support business change at the speed your customer needs while ensuring stable and low-risk environment
  • Build and maintain positive business relationships with customers and improve customer satisfaction


How you can deliver value to your organization


  • Identify and focus on the highest value activities
  • Service multiple customers with varying requirements using only limited resources
  • Define, measure and report relevant metrics to help with fact-based decision making
  • Improve efficiency by automating standard tasks and applying lean principles to your work
  • Unite teams and processes by understanding interdependencies and their impact
  • Influence the organization culture to support continual improvement activities
  • Improve communication by encouraging the use of common terminology
  • Identify alignment opportunities with the business by identifying and understanding the value chain
  • Save costs by centralizing activities and teams using well defined fit-for-purpose and fit-for-use processes
  • Be in control by clearly understanding your process responsibilities and expected outputs
  • Build trust within the organization by understanding and aligning stakeholder goals, objectives and incentives
  • Demonstrate business focus by taking a customer centric approach to services


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